关于
CLEALUX 品牌提供优质服务,包括新的清洁程序以及专业的机器和产品。
我们自 1997 年以来一直提供服务,并于 2023 年重组为更高的法律形式:All Star Cleaning LLC。
我们公司拥有在加利福尼亚州奥兰治县经营清洁服务的营业执照和工伤赔偿。
拉迪姆
常问问题
清洁当天我需要在家吗?
一些客户更喜欢在工作或外出时安排清洁预约,而另一些客户则喜欢在此过程中呆在家里。这取决于你。
在我预定的清洁日,清洁工将如何进入我的家?
这取决于您,无论您感觉最舒服什么。
我如何以及何时支付清洁服务费用?
在线购买时,我们接受所有 VISA、MasterCard、American Express 信用卡和借记卡以及 Pay Pal。如果您选择了错误的产品。记入您的支付卡后,差额将退还给您。如果额外工作需要支付附加费,我们接受 Venmo 和 Zelle 支票。 Venmo 和 Zelle 的 QR 可以在下面找到。
你们的取消政策是什么?
您可以免费取消或重新安排,最多可达24小时 在您预约之前。内取消或重新安排24小时 您的预约受 70 美元 收费。如果在清洁工到达后取消预约,则需按原价全额收取预约费用,以补偿清洁工保留您的预订的情况。对于当天或第二天的预订,您可以在以下时间内免费取消或重新安排 2小时 预订后。
如果我对清洁不满意怎么办?
您的完全满意非常重要。
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我们要求所有客户要求您的清洁工进行初步和最终的演练。届时,如果您对任何事情不满意,您可以向清洁工提出,他们可以在离开前立即修复。完成演练后,您的清洁工可能不会提供重新清洁服务,因此请亲自确保您完全满意。**
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如果因任何原因而取消巡查,公司将不会提供任何进一步的退款,也不会询问清洁工是否可以重新清洁。*
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必须在以下时间内联系我们公司 24小时 关于任何和所有投诉的清洁。后 24小时 自清洁之日起,恕不接受任何投诉,任何额外服务均按全价收取。
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遗憾的是,清洁后公司费用将不予退还。
* 我们理解有时由于情有可原的情况而无法完成演练,因此对于这种情况:
您必须始终在以下时间内联系我们 24小时 的t他打扫卫生。根据具体情况,清洁人员可以自行决定是否破例并提供重新清洁服务。在这种情况下,相同的清洁工可以决定在原始预订的合理日期内下次有空时回来重新清洁相关区域。请注意,如有必要,您有责任进行重新清洁。
** 如果家里很脏,你的清洁需要比原来预计的更高的价格(或更多的时间),但你不同意,那么你的清洁工会尽力,但在任何情况下都不会免费回来。
什么是深层清洁?
深度清洁适用于三个月以上未接受专业清洁房屋的顾客或房屋状况不佳的顾客。建议所有新客户这样做,因为它使房屋达到我们惊人的专业标准。
囤积和囤积危险条件政策
清洁工通常可以进行围板清洁,但他们通常要求按小时预订服务。每小时费率可能会根据房屋状况而变化。如果您的财产被认为是超出正常清洁环境的危险清洁情况,您的清洁工有权走开。此类服务将被视为“取消”,并且我们的正常取消政策将适用。清洁工不清洁粪便、血液或其他生物危害物质。
清洁工带清洁用品吗?
是的,您的清洁工可以带来所需的所有用品。如果您希望清洁工使用您的产品,请在预订时注明
会有多少清洁工来?
这取决于清洁的大小。我们可以派遣 1 - 5 名清洁工为您进行清洁工作。
清洁工洗衣服还是洗碗?
是的,我们可以派遣清洁工,他们可以洗衣服、洗碗等等。
清洁工可以使用环保绿色清洁用品吗?
是的,如果您额外选择,我们可以使用环保的绿色清洁用品。请在预订时在备注中告知我们。
每次我都会使用相同的清洁工吗?
是的。我们将为每次访问派出相同的清洁工。只有当他们生病或休假时,我们才会在您的许可下派遣其他团队。
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Terms of Service
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
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Permission is granted to temporarily download one copy of the materials (information or software) on All Star Cleaning LLC web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
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modify or copy the materials;
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use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
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attempt to decompile or reverse engineer any software contained on All Star Cleaning LLC web site;
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remove any copyright or other proprietary notations from the materials; or
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transfer the materials to another person or "mirror" the materials on any other server
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This license shall automatically terminate if you violate any of these restrictions and may be terminated by All Star Cleaning LLC any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on All Star Cleaning LLC web site are provided "as is". All Star Cleaning LLC no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, All Star Cleaning LLC are not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall All Star Cleaning LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on All Star Cleaning LLC site, even if All Star Cleaning LLC an All Star Cleaning LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on All Star Cleaning LLC web site could include technical, typographical, or photographic errors. All Star Cleaning LLC does not warrant that any of the materials on its web site are accurate, complete, or current. All Star Cleaning LLC may make changes to the materials contained on its web site at any time without notice. All Star Cleaning LLC does not, however, make any commitment to update the materials.
6. Links
All Star Cleaning LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by All Star Cleaning LLC of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
All Star Cleaning LLC revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. All Star Cleaning LLC.
8. Governing Law
Any claim relating to All Star Cleaning LLC web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.