About
The CLEALUX brand is a premium service, including new cleaning procedures and professional machines and products.
We have been providing services since 1997, and in 2023 we were restructured into a higher legal form, All Star Cleaning LLC.
Our company has a Business License and Worker's Compensation to operate a janitorial service in Orange County, California.
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FAQ
Do I need to be home the day of cleaning?
Some clients prefer scheduling cleaning appointments while they are at work or away for the day, while others like to be at home during the process. This is up to you.
How will the cleaners enter my home on my scheduled days of cleaning?
That is up to you, whatever you feel most comfortable with.
How and when do I pay for my cleaning services?
We accept all VISA, MasterCard, American Express credit and debit cards and Pay Pal when purchasing online. If you choose the wrong product. The difference will be returned to you after billing to your payment card. If there is a surcharge for extra work, we accept Venmo and Zelle Checks. Venmo and Zelle QRs can be found below.
What is your cancellation policy?
You can cancel or reschedule for free up to 24 hours before your appointment. Cancellations or reschedules within 24 hours of your appointment are subject to a $70 charge. If it is cancelled after the cleaners have already arrived then the appointment is subject to full charge of the original price to compensate the cleaners for holding your booking in their schedule. For same day or next day bookings you can cancel or reschedule for free within 2 hours after you make your booking.
What if I am not satisfied with my cleaning?
Your complete satisfaction is very important.
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We request all customers to ask your cleaners for an initial and final walkthrough. At that point you can mention to your cleaners if you are not satisfied with anything and they can fix it at that moment before they leave. After a walkthrough, no reclean may be provided by your cleaners so please personally ensure you are fully satisfied.**
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If a walkthrough has been excused for any reason, the company will not provide any further refund or ask the cleaners if they can re-clean.*
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Our company must be contacted within 24 hours of a cleaning regarding any and all complaints. After 24 hours from the cleaning date, no complaints will be accepted and any additional services will be charged at full price.
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Unfortunately no company fees will be refunded after a cleaning.
* We understand sometimes a walkthrough is not able to be done due to extenuating circumstances therefore for such situations:
You must always contact us within 24 hours of the cleaning. On a case-by-case basis, it is up to your cleaners' discretion to make an exception and provide a re-clean. In that case, the same cleaners can decide to come back to re-clean areas of concern within a reasonable date of the original booking at their next availability. Please note, it is your responsibility to be available to do a re-clean if necessary.
** If the home is very dirty and your cleaning requires a higher price (or more time) than originally estimated but you do not approve, then your cleaners will do their best but they will not come back for free under any circumstance.
What is a Deep Clean?
A deep clean is for customers who haven’t had their home professionally cleaned in more than a three months or for homes in a bad condition. This is recommended for all new customers as it brings the home up to our amazing professional standards..
Hoarding & Hazardous Condition Policy
The cleaners can usually do hoarding cleanings but they usually require them to be booked as an hourly service. The hourly rate is subject to change depending on the condition of the home. If your property is deemed a hazardous cleaning situation that goes over and above a normal cleaning environment, your cleaners have the right to walk away. Such a service will be considered 'cancelled' and our normal cancellation policy will apply.The cleaners do not clean poop, blood, or other biohazards material.
Do the cleaners bring the cleaning supplies?
Yes, your cleaners can bring all supplies that are needed. If you want your cleaners to use your products then please make a note of that in your booking
How many cleaners will come?
It depends on the size of the cleaning. We can send crews of between 1 - 5 cleaners to your cleaning.
Do the cleaners do laundry or the dishes?
Yes, we can send cleaners who can do both laundry, dishes, and even more.
Can the cleaners use eco friendly green cleaning supplies?
Yes we can use eco friendly green cleaning supplies if you select that extra. Just let us know in the notes when you are booking.
Will I have the same cleaner each visit?
Yes. We will send the same cleaner for each visit. Only when they get sick or have vacation we will send with your permission other team.
Privacy Policy
Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.
• Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
• We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
• We will only retain personal information as long as necessary for the fulfillment of those purposes.
• We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
• Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
• We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
• We will make readily available to customers information about our policies and practices relating to the management of personal information.
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.
Terms of Service
1. Terms
By accessing this web site, you are agreeing to be bound by these web site Terms and Conditions of Use, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this web site are protected by applicable copyright and trade mark law.
2. Use License
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Permission is granted to temporarily download one copy of the materials (information or software) on All Star Cleaning LLC web site for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:
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modify or copy the materials;
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use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
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attempt to decompile or reverse engineer any software contained on All Star Cleaning LLC web site;
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remove any copyright or other proprietary notations from the materials; or
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transfer the materials to another person or "mirror" the materials on any other server
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This license shall automatically terminate if you violate any of these restrictions and may be terminated by All Star Cleaning LLC any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.
3. Disclaimer
The materials on All Star Cleaning LLC web site are provided "as is". All Star Cleaning LLC no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, All Star Cleaning LLC are not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.
4. Limitations
In no event shall All Star Cleaning LLC or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on All Star Cleaning LLC site, even if All Star Cleaning LLC an All Star Cleaning LLC authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
5. Revisions and Errata
The materials appearing on All Star Cleaning LLC web site could include technical, typographical, or photographic errors. All Star Cleaning LLC does not warrant that any of the materials on its web site are accurate, complete, or current. All Star Cleaning LLC may make changes to the materials contained on its web site at any time without notice. All Star Cleaning LLC does not, however, make any commitment to update the materials.
6. Links
All Star Cleaning LLC has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by All Star Cleaning LLC of the site. Use of any such linked web site is at the user's own risk.
7. Site Terms of Use Modifications
All Star Cleaning LLC revise these terms of use for its web site at any time without notice. By using this web site you are agreeing to be bound by the then current version of these Terms and Conditions of Use. All Star Cleaning LLC.
8. Governing Law
Any claim relating to All Star Cleaning LLC web site shall be governed by the laws of the State of California without regard to its conflict of law provisions.
General Terms and Conditions applicable to Use of a Web Site.